Refund policy
Refund Policy
At Sirencia, customer satisfaction is our top priority. Please review our refund and return policy to ensure you are fully informed of our processes:
Refunds for Damaged or Defective Items
We stand by our products and offer a 100% money-back guarantee on any item that arrives damaged or defective. If you encounter such an issue, please contact us within 30 days of your purchase at sirenciaofficial@gmail.com. We will provide the necessary return instructions, including the return address. Once the item has been returned and inspected, we will process either a refund or a replacement based on your preference. Additional information may be required to process your request.
Return Policy
Given the nature of our products, we only accept returns for items that are damaged or defective upon arrival. Unfortunately, we cannot accommodate returns for reasons such as a change of mind, incorrect size selection, or dissatisfaction after use.
Restocking Fees
Approved returns are subject to a restocking fee, which will be deducted from the refund amount once the return has been processed.
Customer Responsibility for Returns
The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without proof of shipment.
Order Cancellations
To cancel an order, requests must be submitted within 30 minutes of placing the order. Due to our fast processing times, orders cannot be cancelled once they have been processed. If an order has already been processed or shipped, it must be received and returned in accordance with our return policy. Cancellation requests made after processing will not be honored.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- The product does not arrive due to customer error, such as providing an incorrect shipping address.
- The refund request is made after 30 days from the purchase date.
- The item is returned without prior authorization from our support team.
How to Request a Refund
To begin the refund process, please reach out to our support team at sirenciaofficial@gmail.com within 30 days of your purchase. Be sure to include your order number, details of the product, and the reason for your return. Our team will review your request and provide further instructions.
At Sirencia, we value your business and are committed to resolving any issues with your order. Please understand that returns are only accepted for damaged or defective products, and all approved returns are subject to a restocking fee.